dropbox sign in with google authenticator not working

Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac), and then click the globe icon to open. If you have a computer that automatically signs you in to your Dropbox account, then you don’t need two-step verification to sign in. You should receive a notification on all connected devices. If you have multiple devices linked to your Dropbox account, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Send me a notification. Then, find that phone or contact the person that has it, and follow the prompts from there. If you did, or you think you might have, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Text my backup phone. When you set up your Dropbox account, you may have added a backup phone number that can receive texts. If you still have your backup code, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Enter the emergency backup code and type in your code.

If you did, you were told to save it for your records.

You may have set an emergency backup code when you set up your Dropbox account. Try the following methods before contacting Dropbox support. If you lost your phone or got a new phone number and no longer have access to your old phone number, there are several alternative ways to receive a two-step verification code. They will be able to reset your two-step verification settings. Keep in mind that 2 factor authentication is meant to be very secure, and recovering from a loss is purposely difficult, sometimes near the point of impossible.Note: If you’re on a Dropbox Business team and are having issues signing in with two-step verification, contact your team’s admin for assistance. Attempt a log in and see if there's an option for 'lost my phone' or something. Dropbox has a 16 character burn code, or you can go to your account using a logged in computer (I think they recently added SMS as a backup as well). For example, Google has the 'burn' codes that you mention, as well as a SMS option where they can send you a code via text message. Recovery options in case of loss vary from site to site. They're just time-based codes synced on both sides so that there's an extra piece of security that must be matched between user and server. The codes provided by the Authenticator app for other sites have nothing to do with your Google account. The one you get from Dropbox is for Dropbox only. The one time use codes you get from Google are for Google only.

Dropbox sign in with google authenticator not working